In 2024 Salesforce launched its AI agent and priced it at two dollars a conversation. Customers hated it - not the agent, the meter. You couldn’t tell what a month would cost, so you couldn’t sign, and by May 2025 Salesforce had walked the price back to a system of credits. The most-watched AI product of the year had its price tag redesigned twice befor…
Short Your Own Product
How to fix per-seat pricing in the age of AI
